Privacy Policy

1. Introduction

UniversalInformation ("we," "us," or "our") prioritizes your privacy. This Privacy Policy details our approach to handling your information when you navigate our website universalinformation.site or when you engage with our yacht charter offerings.

Utilizing our offerings implies that you agree to the data handling practices outlined in this policy. This document is in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

Personal data that you willingly furnish is collected by us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in our surveys or special offers

The data collected may comprise:

• Your name and means of contact (such as email, telephone, and postal address)
• Financial details (processed securely by external payment services)
• Preferences and specifications for your charter
• Details of an emergency point of contact
• Specific dietary needs or health-related information (if disclosed by you)

2.2 Information Collected Automatically

Our website gathers certain details about your device and how you interact with the site automatically:

• Your IP address and geographical data
• What browser you are using and its version
• The webpages you view on our site and the duration of your visits
• Websites that directed you to ours
• Information about your device (model, display resolution, etc.)

2.3 Cookies and Other Tracking Mechanisms

To improve your experience on our website, we utilize cookies and related tracking mechanisms. These tools allow us to:

• Store your preferences
• Examine how our website is used and its performance
• Deliver content tailored to you
• Enhance the services we offer

You have the ability to manage your cookie preferences either through the settings in your web browser or our cookie consent notice.

3. The Purposes of Processing Your Data

Our use of the data we gather encompasses:

• Provision of Services: Facilitate yacht chartering, handle reservation processes, and maintain communication regarding your booking details
• Support for Customers: Assist with questions and support needs
• Transactions: Facilitate payment operations and oversee billing matters
• Protection Measures: Maintaining safe operations and guarding against deceitful activities
• Promotions: Dispatch promotional content and updates, subject to your approval
• Enhancement of Website: Evaluate user interaction patterns to advance our website’s efficacy
• Regulatory Adherence: Ensure adherence to relevant legal statutes and directives

4. Distribution and Disclosure of Your Information

Your personal details are not marketed, exchanged, or leased to external entities. There are specific situations where your information may be disclosed:

4.1 Providers of Services

We may divulge information to reputable third-party entities that deliver needed services, which can include processing transactions; hosting and maintaining our website; managing marketing emails; analyzing and monitoring performance; and supporting customers.

4.2 Obligations Under Law

Should legal mandates, procedures in courts, urgent circumstances, or investigative actions concerning possible unlawful acts or fraud necessitate it, your details could be revealed.

4.3 Corporate Realignments

If our company goes through structural changes like mergers, acquisitions, or sales of business assets, it's possible that your information will be transferred as a component of such activities.

5. Data Security

To safeguard your personal data from unauthorized entry, changes, exposure, or eradication, we employ suitable technical and systematic protocols. These protocols comprise the use of encryption, protected servers, access management, consistent evaluations, and training of our personnel.

Nevertheless, be aware that no mode of data transmission via the internet or method of electronic storage is entirely secure. Therefore, we cannot promise the complete security of your data.

6. Data Retention

Your personal data is kept only for the period necessary to accomplish the intended objectives or as mandated by law. Retention periods typically are:

• Charter bookings: 7 years (for tax/legal reasons)
• Marketing communications: until you opt-out or request deletion
• Website analytics: 26 months
• Customer support: 3 years following the final contact

7. Your Rights and Choices

Among your rights are the ability to request access to, modification of, and erasure of your personal data (as governed by applicable laws), data portability, the option to withdraw from marketing communications, and control over cookies. To act upon any of these rights, please get in touch with us using the contact information provided below.

8. Services Provided by Others

8.1 Google Analytics

Google Analytics is employed to monitor the utilization of the website. It is possible to opt out through the Google Analytics Opt-out Browser Extension.

8.2 Social Media

Links to various social media platforms are present on our website, each with their respective privacy policies.

8.3 Payment Processors

We engage third-party payment processors that adhere to PCI DSS standards to manage financial transactions.

9. Transfer of Data Internationally

Information may be processed and stored in countries different from Germany, and we ensure the application of adequate protective measures as per relevant privacy regulations.

10. Privacy of Minors

We do not target individuals below the age of 13 with our services nor intentionally gather their data. Should you suspect that a minor has submitted their information, please reach out to us without delay.

11. Changes to This Privacy Policy

Changes may be made to this Privacy Policy in response to new procedures or legal mandates. Notification of updates will be sent through posting on our site, direct emails to members, or notices on our platform. Use of the service after the update date signifies consent to the revised terms.

12. Contact Information

For inquiries concerning this Privacy Policy or our data handling processes, reach out to us at:

13. Compliance with Google Ads User Consent Policy

Our practices are in alignment with the Google Ads User Consent Policy, allowing you the ability to modify your cookie/tracking settings at any time through our cookie preferences.